Tour of IGLO
Access to the most ground-breaking cloud based software for the appliance repairs industry starts here.
Dashboard works hard to make sure all the features of IGLO are available at the click of a button.
Accordion Search on IGLO will revolutionise the way you search data.
With individually perfected presets, searching and glancing couldn't be easier or quicker.
Deliver a superior service to your customers with IGLO.
Everything from making notes to booking engineer appointments and taking payments are made simple.
With customer repair management a core part of the software, your staff will be able to check the progress of every customer at a glance.
Every repair is a journey. And every journey has stages.
Book repair. Add parts. Complete job. Get paid. These are just a few of the stages of an appliance repair.
IGLO makes it easy to see and follow a job through it's stages.
Scheduling appointments for your engineers is just a couple of clicks away, unlike anything else available on the market.
Our feature-packed yet easy to understand diary scheduling module will blow you away!
Book in jobs by appointment slots or specific times for each engineer. Be able to see all engineer jobs for the day at a glance. Drag jobs around, delete jobs, add notes for that specific visit. It's all there and more. And when your engineers log in we've even gone the extra mile to ensure they only see their jobs. Reducing data overload. Now that's genius.
IGLO App is available day and night, just like it's desktop counterpart.
Your engineers will be able to see the job summary, get customer information, get driving directions (Google Maps), and call/text the customer to let them know they're on their way or running slightly behind.
Once on the job IGLO App helps your engineer take pictures which automatically upload to the system so all of your staff can see them instantly to help collaboration.
When the job is complete your customer can sign directly on the app itself and IGLO App will automatically add a digital stamp.
There are approximately 1.4 billion Android devices in use around the World today. IGLO works on them all.
User access can be changed remotely enhancing security.
IGLO App is updated regularly and pushed over the air. You won't notice downtime. Neither will your staff.
An ingenious way to adding features and functionalities as your business grows.
Entensions allow you to turbo-boost your IGLO.
Some of the currently available extensions include:
Postcode Lookups
Enter the customer's postcode and watch it automatically populate the rest of the address. All you then have to do is enter their door number.
Say goodbye to typos!
SMS
Send SMS messages to both customers and engineers. We'll even display your company name so they know who it's from!
IGLO has been built from the ground up, in-house. This means that our software is not reliant on any third parties. Giving us the unique flexibility of not only being able to continue to add new features quickly, but also offer custom features tailored just for you.
We take security very seriously. That's why security is ingrained in everything we do.
Your data is yours. Period. That's why unlike other software we allow you to host your own data. Want us to do it instead? That's no problem too.
We carry out regular backups of all data and store this in three separate locations for complete data redundancy.
Keep security tight and make sure the 'need to know' information can only be seen by the 'need to knows'. Select one of our preset user access levels or create your own.